Store Policies

Business name: Neervana Exim Solutions. Address: 1303, B Wing, GalaxyOne Towers, Grant Road, Kharadi, Pune, India - 411014. Email: global@neervanaexports.com. WhatsApp: +91 9209511925.

Terms and Conditions

Orders are accepted subject to stock, destination feasibility, export restrictions, payment confirmation and final invoice approval.

Pricing and Discount Policy

Prices shown are MRP in Indian Rupees, exclusive of shipping, taxes, duties and destination-specific charges unless stated otherwise. Neervana Exim Solutions may issue discount codes from time to time; a valid code can be entered in the Discount Code field on the Billing page at checkout to apply the eligible reduction before payment.

Payment Policy

Payments are collected through Razorpay. Supported modes may include credit card, debit card, UPI, GPay, PhonePe, netbanking and wallets, subject to Razorpay approval. International orders are billed in the buyer's selected currency (USD, EUR, GBP, CNY, AED, SGD, AUD or CAD) once Razorpay International Payments is activated; until then, overseas buyers can confirm quantity and pricing over WhatsApp and pay via a Razorpay Payment Link or Invoice raised in their chosen currency. All amounts are indicative and may vary slightly with the payment gateway's daily exchange rate.

Shipping and Delivery Policy

India orders close on 20 Aug 2026 and overseas orders close on 10 Aug 2026 for the current Rakhi season. Delivery timelines depend on destination, quantity, customs clearance, courier availability and payment confirmation. Tracking details are shared over WhatsApp or email once an order is dispatched.

Cancellation Policy

Orders may be cancelled free of charge before procurement, customisation, packing or dispatch begins by writing in on WhatsApp or email with the order details. Custom, personalised, private-label, bulk or export orders cannot be cancelled once production or packing has started.

Return and Refund Policy

Due to the festive, food, gift and custom-packed nature of hampers, returns are generally not accepted unless the wrong item is shipped or goods arrive damaged or defective. Damage or mismatch claims must be raised within 24 hours of delivery with photographs/videos sent to global@neervanaexports.com or WhatsApp. Approved refunds are processed to the original Razorpay payment method within 5-7 business days of approval; bank transfer orders are refunded to the source account in the same timeframe.

Privacy Policy

Buyer information is collected for order processing, support, shipping, invoicing, compliance and feedback, and is not sold to third parties. Payment card/UPI/netbanking credentials are collected and processed directly by Razorpay or the selected payment provider and are not stored by Neervana Exim Solutions on this website.

Grievance and Support

For any billing, payment or delivery concern, contact global@neervanaexports.com or WhatsApp +91 9209511925. Queries are acknowledged within 24-48 business hours.